Guillaume Lardeux

Head of Transformation and Office of the CEO

Guillaume Lardeux is Head of Transformation and Office of the CEO at Genesys, where he leads business transformation, IT strategy, process modernization, strategy execution and M&A integrations.

Posts By Guillaume Lardeux

08/02/2026

AI, trust and the future of CX: Key insights from Davos 2026

Last week, the World Economic Forum (WEF) Annual Meeting 2026 brought nearly 3,000 leaders to Davos, Switzerland, under the theme...

23/05/2023

Taking a Step-by-Step Approach to a Cloud CX Evolution

Desmond Tutu once said “… there is only one way to eat an elephant: one bite at a time.” He meant that overwhelming and...