Self-Service – How to Remove Calls from the Contact Centre
Do you want to ease the pressure on your contact centre, while lowering customer effort? Of course you do – it’s a no-brainer! Well then, it just might be time to improve your self-service options. But, that’s easier said than done. Fortunately, this webinar is designed to give you all the advice you need to do just that, as we help you to lower call volumes, without sacrificing the customer experience.
Topics to be discussed
Self-service: what are your options?
How to track the success of your self-service systems over time
Which contact escalation options should be included?
Self-service implementation mistakes that you must avoid
The technology considerations that are key to self-service success
Top tips from the audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.