Practical AI Webinar Series
Practical AI Webinar Series
A three-part webinar series exploring how organisations can move from AI ambition to real-world impact — from improving day-to-day operations to scaling with confidence and delivering more meaningful customer experiences.
AI is no longer just a future ambition. It is already helping organisations reduce manual effort, support teams more effectively, and improve service delivery at scale. This webinar will explore practical ways businesses are applying AI to streamline operations, enhance employee experiences, and create stronger outcomes for customers.
We’ll share real-world examples, lessons learned, and key considerations for turning AI from promise into measurable impact.
Key takeaways:
Getting value from AI takes more than deploying new technology. It requires the right balance of innovation, governance, and organisational readiness.
In this session, we’ll look at how businesses are building trust in AI while creating the foundations needed to scale, from data and compliance to change management and adoption. Attendees will come away with practical guidance on how to move forward with confidence while avoiding common barriers to success.
Key takeaways:
Organisations are under growing pressure to create experiences that feel more connected, relevant, and responsive.
This webinar will explore how AI and automation can help make customer journeys more personalised and effective, while also improving efficiency behind the scenes. We’ll focus on practical steps organisations can take, common challenges to avoid, and how leading businesses are turning customer insight into more meaningful engagement and stronger commercial results.
Key takeaways:
Paul Turner
Sr. Global WEM Business Specialist, Genesys
Valentina Postelnicu
VP, CX Advisory Services, Genesys
Tarek Elachkar
Lead Solution Architects, Genesys