Orchestrating An Award Winning Customer Journey

Hear invaluable experiences from leaders driving change in public sector. We’ll be talking about:

  • The importance of empathy in communications.
  • How to create compelling customer experiences in public services.
  • What you need to pinpoint the weaknesses and strengths in your user journey.


Meet the Speakers

Emma robertson

Emma Robertson
Head of Communications Channels,
HM Courts & Tribunal Services (HMCTS)

Douglas shirlaw

Douglas Shirlaw
Chief Digital Officer,


 John Milone
Customer Service Manager (Training & Development), Curo Group


Sam Spicer
Customer Service Manager (Repairs),
Curo Group

Mark caldwell

Mark Caldwell
Public Sector Senior Account Executive

Genesys ChatQuick links
Close Widget

Genesys ChatLive Assistance