Immersive virtual workshop
Immersive virtual workshop
Pinpoint customer experience modernisation opportunities and leave with actionable guidance tailored to your organisation.
September 16, 2026 at 10 p.m. BST/ 11 a.m. CEST
Event capacity: 45 attendees
From routine enquiries to intelligent self-service that delivers faster answers
From disconnected service requests to end-to-end resolution across every channel
From abandoned self-service interactions to AI-powered service automation with human support when it matters most
Join industry peers and Genesys experts virtually for a 90-minute immersive workshop, where you’ll explore how AI-powered orchestration helps organisation transform customer experience for everyday interactions into seamless, proactive experiences that drive efficiency, loyalty and growth.
Through interactive discussions and live demonstrations you’ll explore common customer experience challenges, see how AI-powered capabilities can address them and understand the potential impact to help define practical next steps for your organisation.
Leave with the insights needed to define an actionable roadmap tailored to your organisation’s goals.
Welcome & workshop overview
CX and EX challenges
Prioritising modernisation opportunities
AI-powered solutions in action
Quantifying business value
Your modernisation path forward
Interactive learning with immediate application
Participants will identify modernisation opportunities and leave with practical next steps you can apply immediately within your organisation.
Walkthrough use cases aligned to your business goals
See high-impact AI and transformation use cases aligned to your strategic priorities, customer experience goals and operational objectives.
Learn alongside industry peers
Collaborate with CX peers in an interactive, guided virtual workshop environment to share perspectives, discuss common challenges and gain insight on proven strategies for modernisation and AI adoption.