Thought Leadership

 

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Featuring Claire Beatty from MIT Technology Review Insights

According to a recent global survey conducted by MIT Technology Review Insights, 90% of companies are deploying AI across some aspect of their customer journey. The first movers are already reaping rewards in terms of efficiency, ability to scale and enhanced customer satisfaction.

Join us for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth. The webinar will dive deeper into the following:

  • To what degree companies are using AI in customer processes and analytical functions
  • Where companies see efficiencies and what are the implications for operating costs
  • The top priorities for customer experience leaders in 2019

 

Meet the Speakers

Claire beatty webinar image

Claire Beatty
Editorial Director – Asia
MIT Technology Review Insights

 

Joe cuiffo webinar image

Joe Ciuffo
Product Marketing Director
Genesys

 

Watch the On-Demand Now

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