Callcentrehelper.com – Webinar Series 2018

How to Give the Wow Factor on Email & Live Chat

Thursday 18th October 2018 – 1pm BST / 2pm CET

It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?

In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Topics to be discussed

  • Language selection
  • Advisor soft-skills
  • Tone and personality
  • Customer service strategy
  • The customer experience
  • The role of technology
  • Omnichannel customer support
  • Top Tips from the Audience

This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

Meet the Speakers

Mike murphy 250

Mike Murphy
Genesys

Charlie mitchell 250

Charlie Mitchell
Call Centre Helper

Neil martin 250

Neil Martin
The First Word

Live Assistance

Live Assistance