It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?
In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.
Topics to be discussed
Tone and personality
Customer service strategy
The customer experience
The role of technology
Omnichannel customer support
Top Tips from the Audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.