How to Build a World-Class Contact Centre with Genesys Cloud

Your customers want to interact with you in a variety of ways – email, web chat or a phone call. Most cloud contact centre vendors provide point solutions for multichannel requirements. Or, they integrate multiple siloed solutions.

Genesys Cloud is a true all-in-one cloud contact centre solution ideal for businesses with up to 150 agent seats. It has all the tools you need to build a world-class contact centre.

Watch the on-demand webinar and see a demo of Genesys Cloud. See how:

• Email, chat and phone calls can be handled by any user using a single web-based desktop application
• Every phone extension can be transformed into a mobile office with follow-me, softphone, conferencing and more
• Optimise agent performance and scheduling with built-in workforce optimisation, cross-channel scripting and call recording

Meet the Speakers