Demo Webinar

How to Build a World-Class Contact Centre with Genesys Cloud CX

Your customers want to interact with you in a variety of ways – email, web chat or a phone call. Most cloud contact centre vendors provide point solutions for multichannel requirements. Or, they integrate multiple siloed solutions.

Genesys Cloud CX is a true all-in-one cloud contact centre solution ideal for businesses with up to 150 agent seats. It has all the tools you need to build a world-class contact centre.

Watch the on-demand webinar and see a demo of Genesys Cloud CX. See how:

  • Email, chat and phone calls can be handled by any user using a single web-based desktop application
  • Every phone extension can be transformed into a mobile office with follow-me, softphone, conferencing and more
  • Optimise agent performance and scheduling with built-in workforce optimisation, cross-channel scripting and call recording

Meet the Speakers

Webinar joe ciuffo

Joe Ciuffo
Demo Expert, Genesys

Daniel rood

Daniel Rood
Sr Director, Product & Content Marketing,

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