THE ALL-STARS KEYNOTE PANEL: BREAKTHROUGH BUSINESS TRANSFORMATION WITH TECHNOLOGY

For the customer contact world, it’s been a year of hyper-accelerated technology deployment, a new standard of business agility, monumental progress in care delivery, and a shift in the strategic value that contact centres bring to the organisation.

Organisations must lead with not only a customer-centric mind-set, but with a people-centered business. To not only modernise through digital, but to scale a fully intelligent ecosystem of automation and AI that optimises performance, communication and experience for both customers and employees alike.

This May, an all-stars panel was be led by world-class special guest speaker The Lord Coe CH, KBE. Watch the panel of visionary thought leaders as they discuss:

• Managing teams and leadership in a digital era
• How organisations have been transformed through technology
• Upcoming technology trends and predictions for the future

Lord Sebastian Coe, CH, KBE 
British Olympic Track Athlete, Politician and President of the World Governing Body for Athletics
World Athletics Association

Peter Graf
Chief Strategy Officer
Genesys

Sam Richardson
Senior Visioneering Consultant
Twilio

Irfan Verjee
Vice President, Business Value Group – Europe & Asia
Sprinklr