UK Contact Centre Verticals: Retail

In retail it’s all about keeping your customers happy.  Increasingly, this means integrating web chat, chat agents, and proactive outbound customer service through emails, calls or SMS, to improve customer satisfaction.

See how your efforts stack up in the latest UK Contact Centre Verticals: Retail Report.  Leveraging data from multiple large-scale surveys of retail contact centers in the UK, this study takes an in-depth look at operations and trends.

Download the ContactBabel report and learn:

  • Trends in size, structure, and growth of retail contact centres
  • Contact centre within the retail sector benchmarked against the larger contact centre industry
  • Technology adoption trends within retail call centres

Download the research report

Vertical retail distribution thumbnails qe 3d

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