The Future of Customer Experience in Retail

Of all the industries impacted by COVID-19, the pandemic has arguably had the most polarising impact on the retail sector. The volatility caused some of the most known High Street giants to go into administration, but e-commerce based businesses have hit commercial heights.

The retail landscape has been changed drastically by the disruption, as the combination of lockdowns and changing consumer purchasing habits forced retailers to rethink the way that their entire operations are managed and, in many cases, fast-track their digital transformation plans as a result.

Download this report now to learn and gain insights into:

• How the retail customer experience has been changed
• The implications for retailers of the changes in the last 12 months
• What further changes are in store, and how retailers can prepare themselves