What is a trunk?

A trunk is a communication line or physical link, such as a wire or optical line, designed to carry multiple signals simultaneously. A trunk provides network access between two points. They often connect switching centres in a communication solution.

How Genesys can help

For some contact centres, the move to a new platform introduces SIP trunking or VoIP — a massive change from the traditional real-time voice transport technologies. To ensure a smooth transition for the call centre, IT must ensure both the telecom vendor and internal staff are prepared to operate in a SIP trunking or VoIP environment. If not, it becomes a struggle to effectively manage the quality of service over networks for real-time communication.

To avoid SIP trunking or VoIP issues when moving to a new platform:

• Ensure you have the right stakeholders and subject matter experts in place on your project team
• Determine if your company’s network is compatible with your move
• Work together to provide a clear path forward for implementation
• Set expectations and get ready to go live

See how you can reduce the risk and frustration of migrating call centre applications. Make a call centre technology move with confidence.