What is an auto dialer?

An auto dialer is an outbound call centre solution that automatically dials customer telephone numbers and can deliver important information through an automated message, or can connect a customer to a live agent once the call has been answered.

How Genesys can help

Auto dialer software makes it more efficient to conduct outbound campaigns. Genesys auto dialer solutions offer predictive dialing solutions, enabling call centres to effectively execute proactive customer communications. With Genesys, you can accurately predict when agents will become available, optimally pace dialing, and filter out unproductive calls. In today’s customer lifecycle, proactive communications significantly increase agent productivity while reducing customer effort, leading to increased customer satisfaction and improved customer experience.

Genesys proactive customer communications solutions offer:

• Maximum agent productivity
• Increased customer contact
• Enabled compliance and quality assurance
• Improved contact centre performance and reduce operational costs

To learn how to enrich your customer experience with proactive customer communications, download the white paper now.