Genesys Rapid Response

Continue your operations with Genesys contact centre software

We’re here to help with rapid response options for increased demand and remote teams

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Protect your employees, your customers and your community

We’re all adapting to the COVID-19 outbreak. It’s more important than ever for businesses and remote teams to be able to communicate and collaborate effectively. To help you maintain business continuity in this time, we have a number of options available to Genesys customers.

Handle increased demand

  • Our on-premises customers can subscribe to 90-day seasonal licenses.
  • Our cloud customers can burst as needed. We will credit the overage premiums.

Transition to work-from-home

  • Our on-premises customers can convert existing licenses to 90-day work-from-home licenses for free.
  • NEW: Genesys Engage (formerly PureEngage) and PureConnect customers can use Genesys Cloud free for 90 days.

Go remote. Free for 90 days. Up in 48 hours.

Get the basics you need to work remotely — no strings attached.

  • Voice and email routing
    Keep communication flowing. Take phone calls, return callbacks, manage emails.
  • Interaction recording
    Stay compliant with recordings stored safely in the cloud.
  • Employee collaboration tools
    Enable teams to work together across distances with easy collaboration tools.
  • Agent and supervisor eLearning
    Make the transition smooth with on-demand training and education.
  • Free 90 days of Genesys Cloud
    Protect your employees and your community without unexpected expenses.
  • Free installation in 48 hours
    No time wasted. We’ll work with you to get you up and running in just two days.
  • No contracts, no commitments
    No strings attached. When all this is over, we’ll go back to business as usual.
  • No minimum or maximum seat counts
    Use what you need to keep your employees and customers connected.

We’re here to help

Every moment that passes is critical. We’re with you all the way as you work to protect your employees and do your part to help contain the outbreak. Reach out today to get started.

Thank you

A Genesys representative will be in contact with you shortly.

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