Announcements

02/05/2025

Genesys Orchestrators: Step Into the Spotlight of Experience Innovation

On March 3, I announced the Genesys Orchestrators™ program to nearly 2,000 in-person participants, including 178 partners, as...

Scott Cravotta

31/03/2025

Genesys Cloud CX 4: Delivering More AI-Powered Experience at the Best Value

Managing competing pressures is a familiar challenge for modern customer experience (CX) leaders. Customers and employees want...

Clif Perry

12/03/2025

3 Keys to Delivering Unified Experiences with Genesys and ServiceNow

The pressures to deliver on today’s customer expectations are intense. Customers expect seamless service journeys, no matter...

Sam Rector

29/10/2024

Genesys Appoints Kevin Mani as Sales Director in Africa

The organisations in Africa have adopted Genesys solutions over many decades with long standing key stakeholder partnerships....

Cyril Largent

06/08/2024

Sustainability Practices in Business: Our Commitment to a Greener Future

At Genesys, our commitment to sustainability is deeply ingrained in our business strategy and operations. We’re acutely aware...

Bridgette McAdoo

19/04/2024

Combine Social Media and CX to Listen and Respond to Customers

Social media is a powerful tool for connecting people across the globe. Now more than ever, consumers are reaching out to...

Olivier Jouve

14/04/2023

3 New Genesys Cloud Satellite Regions Enhance Voice Quality

In today’s hyperconnected business landscape, it’s essential for multinational organisations to have a strong global presence...

Olivier Jouve

14/03/2023

Genesys Message on Silicon Valley Bank News

With the news of the closure of Silicon Valley Bank and Signature Bank, and the unfolding situation with First Republic Bank and...

Brian Swartz

12/12/2022

New Genesys CMO Barbara Holzapfel Talks CX Transformation, Passion for Customers

Today, Genesys welcomes its new CMO, Barbara Holzapfel. Our Chief People Officer, Eva Majercsik recently sat down with Barbara to...

Genesys

21/11/2022

Supporting Genesys Engage Customers Today and in the Future

Last month, we announced an important pivot to focus Genesys innovation on Genesys Cloud™, the industry’s de facto Experience...

Tony Bates

13/10/2022

All In on Genesys Cloud

Today, we proudly claim Genesys Cloud™ as the de facto modern Experience Orchestration platform. In January 2020, I painted...

Tony Bates

30/08/2022

Genesys Recognised as a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Leader

The momentum continues. Genesys is proud to be named a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service...

Olivier Jouve

25/07/2022

The 2021 Genesys Sustainability Report: Join Us on Our Journey

Following is a discussion between Eric Thomas, Global DEI Officer at Genesys and Bridgette McAdoo, Global Sustainability Officer...

Genesys

25/08/2021

Welcome to the Future: It’s Digital 2025

The world of customer experience (CX) has seen a massive acceleration in digital adoption in the last 18 months. An explosion in...

Barry O'Sullivan

12/08/2021

Delivering on our vision: Genesys recognised as a Gartner Magic Quadrant for CCaaS Leader

Recent global events have dramatically changed the customer experience (CX) landscape. As a result, customer experience is now a...

Olivier Jouve

Announcements

Genesys Orchestrators: Step Into the Spotlight of Experience Innovation

Genesys Cloud CX 4: Delivering More AI-Powered Experience at the Best Value

3 Keys to Delivering Unified Experiences with Genesys and ServiceNow

Genesys Appoints Kevin Mani as Sales Director in Africa

Sustainability Practices in Business: Our Commitment to a Greener Future

Combine Social Media and CX to Listen and Respond to Customers

3 New Genesys Cloud Satellite Regions Enhance Voice Quality

Genesys Message on Silicon Valley Bank News

New Genesys CMO Barbara Holzapfel Talks CX Transformation, Passion for Customers

Supporting Genesys Engage Customers Today and in the Future

All In on Genesys Cloud

Genesys Recognised as a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Leader

The 2021 Genesys Sustainability Report: Join Us on Our Journey

Welcome to the Future: It’s Digital 2025

Delivering on our vision: Genesys recognised as a Gartner Magic Quadrant for CCaaS Leader

Genesys Recognised as a 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Leader