workforce-engagement-en-gb

SMB Gains From a Cloud Contact Centre Exceed Personalisation

Subscribe to our free newsletter and get the Genesys blog updates in your inbox.

5 Customer Experience Transformation Tactics to Use Now

Seeing beyond current customer and employee experience trends to those emerging on the horizon will give you a competitive...

Ginger Conlon

06/12/2023

Reinventing Employee Experiences with AI in the Workplace

Delivering empathetic, engaging employee experiences has become a top priority for a growing number of organisations. Those that...

David Wasserman

06/09/2023

Banking and Workforce Engagement: Preparing for the Future

Banks are investing in bots — often with the expectation of a dramatic decrease in calls. But, data confirms that’s not...

David Porter

03/08/2023

5 Signs Your Contact Centre Data Is Disorganised

Contact centre leaders often face significant challenges in interpreting large volumes of customer data. While the data provides...

Peter Hornberger

02/06/2023

The Payoff of Personalised Customer Service

The two things consumers globally value most in a service interaction are a fast response and a first-contact resolution,...

Claire Beatty

12/05/2023

CX Transformation Reading List for 2023

According to a recent Genesys report, Customer Experience and the Future of Work, customer experience (CX) will require more...

Jill Hundley

08/11/2022

5 Apps to Check Out for Better Retail CX

The COVID-19 pandemic has challenged and changed nearly every part of the retail industry. It has also shined a light...

Genesys

19/07/2022

8 Trends Driving Customer and Employee Experiences in 2022 and Beyond

As companies around the world adjust to changing consumer expectations, the tools they use to improve customer and...

Genesys

17/02/2022

7 Ways to Improve Employee Engagement for Home Workers

Guest Blog by Maarten Copini, Senior Principal Practice Solutions Specialist CX and Intelligent Business for Europe at NTT...

Maarten Copini

08/09/2021

Changing Workforce Models and the Role of WEM in the Contact Centre

COVID-19 created a gig economy, introducing a new generation of contact centre workers. They include freelancers and short-term...

Merijn te Booij

22/06/2021

Genesys Cloud and Microsoft Teams Step Up for Collaboration Wins

The greatest Cricket World Cup matches are remembered for teamwork when it mattered most: Australia vs. South Africa in 1999,...

Genesys

19/05/2021

Building the future of workforce engagement: 2021 and beyond

The emphasis on experience is more critical today than ever before. Employees shape the everyday experience customers have with...

Merijn te Booij

29/04/2021

Genesys Cloud Scores Higher in Gartner 2020 Critical Capabilities for CCaaS Than in 2019 Report

Genesys Cloud continues to disrupt the contact centre industry by delivering innovation to companies of all sizes, everywhere,...

Jason Alley

09/02/2021

Give Your Students Super Human Service

Campus life in 2020 has changed into a blend of online and in-person teaching with less socialising. This tough sell, with...

Mark Caldwell

27/01/2021

The Year of Super Human Service

In June of last year, I began my adventure here at Genesys. And it was new and different due to the pandemic. While I’ve moved...

Joyce Kim

25/01/2021

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.