We’re behind every
Amazing customer experiences in the contact
centre and beyond
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.
Global research report: The state of customer experience
In this global report, Genesys surveyed more than 2,600 consumers and 690 customer experience executives across the US, Latin America, the Middle East/Africa, Europe and Asia-Pacific. The results give context for customer and employee journeys and provide actionable insights to guide the next phase of customer experience transformations.
More capabilities, more smiles
Keep conversations live when they matter most.
Engage customers anytime, anywhere, on any digital channel.
Gain clear visibility into customer interactions.
Customise contact centre applications with open APIs.
Power ongoing, personalised experiences at scale.
Empower employee performance while improving operations.
Give customers one consistent path to a great experience
Create great experiences with better email tools
Engage and convert prospects in real-time