We’re behind every
Amazing customer experiences in the contact
centre and beyond
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.
Global research report: The state of customer experience
In this global report, Genesys surveyed more than 5,155 consumers and 645 customer experience decision-makers across Asia-Pacific, North America, Europe, Latin America, and the Middle East/Africa. The results give context for customer and employee journeys and a powerful roadmap for delivering empathetic experiences at scale.
More capabilities, more smiles
Keep conversations live when they matter most.
Engage customers anytime, anywhere, on any digital channel.
Gain clear visibility into customer interactions.
Customise contact centre applications with open APIs.
Power ongoing, personalised experiences at scale.
Empower employee performance while improving operations.
Give customers one consistent path to a great experience
Create great experiences with better email tools
Engage and convert prospects in real-time