The five phases of digital engagement for retailers

Automate service and optimise your digital strategy for retail success

Consumers have become “omni-shoppers,” using physical and digital channels interchangeably to move between retailers and get what they want, when they want it. That means retailers must now provide an exceptional customer experience (CX) while navigating more channels, time zones and consumer expectations than ever before.

With the right digital engagement strategy and a modern contact centre platform, you can scale without sacrifice and keep customers in the retailer loyalty loop with proactive, customer-centric engagement across marketing, sales and service. Read this ebook to learn how you can take a few proactive steps to quickly improve your retail CX.

Download this ebook to:

  • Determine which phase of digital engagement you're in
  • Streamline customer journeys with scalable support
  • Grow loyalty and reduce cart abandonment with frictionless experiences