Genesys named a leader in contact center infrastructure

In the 2019 G2 Crowd Spring Report for Contact Center Infrastructure, the Genesys Cloud CXTM, Genesys Multicloud CXTM, and PureConnectTM platforms were recognized by G2 Crowd reviewers for delivering exceptional infrastructure for call centers of all sizes.

According to G2 Crowd reviews, your peers agree.

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PureConnect provides companies with the tools needed to run their Contact Center effortlessly. The customization capabilities, redundancy and dedicated development team at Genesys really come together to deliver a robust platform capable of scaling with your business, whether you’re going from small-to mid-grade or even into enterprise

– Jerrod M.

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Genesys Genesys Multicloud CX application and products is very much like a swiss army knife; it can do just about anything you want it to when it comes to contact center solutions. GMS products, in particular, allow for practically any possible integration one can dream up. 

– Eugene T.
(Genesys Multicloud CX)

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Genesys Cloud CX is a cloud-based phone system that gives us powerful tools to handle communication and collaboration. It also has great integration with Salesforce and allows us great visibility into the interactions we have with our clients. In addition, Genesys Cloud CX has some highly advanced features that we look forward to taking advantage of in the future. 

– Brian B.
(Genesys Cloud CX)

The results are in.

G2 Crowd examined different software solutions for contact centers of all sizes and from all angles—reviews, overall product satisfaction and market presence. Download the report for the full details on:
  • How contact center vendors compare based on real-user experiences
  • Key criteria to guide your decision-making process
  • How vendors are meeting their customers’ call center needs
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