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    AI-Powered Experience Orchestration

    Prebuilt solutions

    Genesys Cloud CX

    Deliver personalised experiences at scale with a comprehensive contact centre.

    Genesys Cloud EX

    Drive employee efficiency in your contact centre and beyond.

    AppFoundry® Marketplace

    Extend the Genesys Cloud platform with pre‑integrated apps.

    Extend and build

    Dev Tools and Public APIs Cloud architecture Security and trust Global availability Integrations

    Deliver end-to-end personalised experiences at scale

    Purpose-built AI

    Accelerate experience transformation with native artificial intelligence (AI) tools, including virtual agents.

    Seamlessly connect on digital and social

    Personalise enagagement on any channel with humans and AI-powered bots.

    Future-ready contact centre

    Optimise with intelligent automation and embedded AI that delivers value from day one.

    Open CX platform and cloud architecture​

    Innovate continuously, scale globally, and build any experience.

    End-to-end journey management

    Design, connect and optimise customer interactions across every touchpoint to deliver a seamless customer experience.

    Workforce engagement management​

    Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

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    Trusted across industries

    Banking

    Build trust and loyalty with seamless banking experiences across channels — every time.

    Healthcare

    Create secure, connected patient experiences that transform their care at scale.

    Retail

    Personalise every shopping experience with scalable retail support your customers can count on.

    Insurance

    Keep up with policyholder demands across channels using an AI-powered technology platform.

    Government

    Deliver secure, trusted digital government services that exceed customer expectations.

    BPO

    Stay competitive and deliver positive outcomes for your customers.

    Your company and Genesys

    Discover how pioneering organisations are reshaping the landscape of customer experience (CX).

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  • Customers

    Redefine your success standards

    Leading brands worldwide are making customer experience a competitive differentiator with Genesys.

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    Spotlight

    Virgin Atlantic soars to more personalised and rewarding interactions.

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  • Partners

    Ascend to new heights with our partners

    Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.

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    Partnership in action

    Genesys receives 5-star award in the 2024 CRN Partner Program.

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  • Resources

    Get the resources you need

    Discover the latest research, reports and resources to orchestrate more connected experiences.

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    Trending

    Contact centre buyer's guide: Focus on delivering the best experiences every time

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  • Company

    A great partner, a great place to work

    Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.

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    Recent

    The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025 report

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THE GENESYS CLOUD PLATFORM

A composable customer experience (CX) platform that helps companies differentiate faster, adapt easier and architect better.

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