Frost & Sullivan Report

FROST RADAR™: Asia‐Pacific Cloud Contact Center Services, 2022

Genesys outpaces the competition in the Frost and Sullivan, Frost Radar™: Asia‐Pacific Cloud Contact Centre Services, 2022 report. Genesys is the Growth and Innovation leader for the region demonstrating that Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences.

Download the report to see why Genesys is a leader, including:

  • Reinvigorating regional focus driving cloud business momentum, expansion across new market segments and established strategic partnerships
  • Providing one of the industry’s broadest cloud CX solution portfolios with high‐quality native features, simple user interface, stellar customisation capabilities, and industry‐specific expertise
  • Introducing the industry’s first multi‐cloud architecture with Genesys and introducing new Genesys DX solutions to deliver conversational AI and digital experiences
  • Expanding regional presence with initiatives including the launch of Genesys Cloud CX™ in India to offer data sovereignty to local businesses

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