Frost & Sullivan Report

Frost Radar™: Cloud Contact Centre Services in Asia Pacific, 2023

Genesys is a top provider of cloud-based contact centres worldwide with over three decades of experience in both on-premises and cloud contact centre solutions.

Our depth and breadth of solutions; packaged use case offerings; expertise; and execution of digital and artificial intelligence (AI)-powered software capabilities are complemented by unparalleled local presence and support.

That’s why Genesys has outperformed the competition for the second time in a row in the Frost Radar™: Cloud Contact Centre Services in Asia-Pacific” report.

Being named the growth and innovation leader for the region demonstrates that Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences.

Download the 2023 report to see why Genesys is a leader, including:

  • Reinvigorating a regional focus that drives cloud business momentum, expansion across new market segments and established strategic partnerships
  • Leading the cloud contact centre market with the robust Genesys Cloud™ platform that delivers omnichannel, digital, AI, journey management and analytics, and workforce engagement management (WEM) services
  • Providing one of the industry’s broadest cloud customer experience (CX) and employee experience (EX) solutions with high‐quality native features, a simple user interface, customisation capabilities, and industry‐specific expertise
  • Enhancing digital capabilities, including conversational AI, journey analytics and an intuitive agent experience through continuous product updates and new acquisitions

“Genesys is on a solid path toward demonstrating its Experience as a Service position, producing myriad customer use cases of improved CX/EX using the Genesys product portfolio.”

— Frost Radar™: Cloud Contact Centre Services in Asia-Pacific report

Download the 2023 report to see why Genesys is a leader, including:

  • Reinvigorating a regional focus that drives cloud business momentum, expansion across new market segments and established strategic partnerships
  • Leading the cloud contact centre market with the robust Genesys Cloud™ platform that delivers omnichannel, digital, AI, journey management and analytics, and workforce engagement management (WEM) services
  • Enhancing digital capabilities, including conversational AI, journey analytics and an intuitive agent experience through continuous product updates and new acquisitions

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