Best practices:

Migrating from
a legacy contact centre

How four leading brands improved CX, EX and productivity
by migrating to the cloud

Moving to the cloud promises many benefits: increased resilience, agility, cost reduction, and most importantly, innovation.

For some contact centres, planning a cloud migration is critical. As industry leaders express uncertainty about their financial situation, customer care and IT professionals must figure out how to navigate uncertainty without disrupting their business — or negatively impacting customer experience (CX).

Download the ebook to learn how four leading brands successfully migrated away from legacy systems and:

  • Standardised infrastructure to provide consistent omnichannel experiences
  • Significantly reduced costs and increased productivity
  • Measurably improved employee and customer satisfaction