Everything you need to deliver leading customer experiences

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Better tools make for better conversations

The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations. With contact centre software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

Genesys Cloud CX

Choose the all-in-one cloud contact centre solution

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.

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Genesys Engage

Meet rising customer expectations

Designed with the world’s largest brands in mind, the Genesys Engage™️ on-premises solution combines the intelligent channel routing, advanced outbound and self-service capabilities you want with the control you need.

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Deliver effortless, connected and personalised experiences

Measure, monitor and orchestrate customer journeys with the Pointillist® Customer Journey Management Platform to optimise CX and improve digital containment, contact centre performance and more.

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Exceed.ai by Genesys

Automate conversations using Exceed AI

Easily capture, engage, converse, qualify and schedule meetings with leads at scale. Using conversational AI, you can seamlessly leverage personalised, two-way conversations using email, web messaging and SMS.

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Genesys Cloud EX

Increase employee efficiency and effectiveness in the contact centre and beyond

Highly engaged and motivated workers deliver a better customer experience. With the Genesys Cloud EX™ solution, you get a single system to manage resources, quality and compliance, and performance management — all alongside your existing ACD.

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