Get rewarded for Being a Genesys customer
Join GCAP today
Join GCAP today
The Genesys Customer Advocacy Program (GCAP) is for anyone using a Genesys product. And the rewards you earn are your rewards. GCAP members can earn rewards in various ways — from answering simple surveys to joining customer reference calls to participating in a user group. With GCAP, you can participate when it works for you, at any level.
If you’re a Genesys user, join us and earn rewards.
Redeem your GCAP points for training opportunities — to use for yourself of share with your team. And you can network with peers, learn best practices or simply catch up on all the latest contact centre or customer experience trends.
Event or conference passes
Training and certifications for you or your team
Log into the GCAP Hub — the ways to earn points are endless. You’ll see new challenges daily, ranging from simple to more complex.
Ways to earn:
“Doing those fun challenges in GCAP is a nice way to take a break from everything. And, with all those points, it’s nice to have an opportunity to increase your knowledge and just grow and learn more about Genesys.”
Alberta Motor Association
“Although an advocacy program, it feels more like an interactive experience, with interaction between people in similar business roles, a buzzing community, discussion, and even challenges and rewards.”
Philadelphia Church of God
“GCAP allows me to provide and share my personal insights with the Genesys community while earning points for awesome branded prizes.”
It’s easy, fast and doesn’t cost anything. You have nothing to lose and everything to gain.
Learn more about the Genesys Customer Advocacy Program (GCAP) and find answers to the most common questions.
Q: How does the GCAP program work?
Q: How will my reference be used by Genesys?
Q: What if my company doesn’t allow public success stories?
Q: What details will I have to gather for success stories?
Q: My company is already a GCAP member. Do I still need to enroll?
Q: What if my company doesn’t allow me to accept gifts/rewards? Can I still participate, and what’s in it for me?
Q: How does the GCAP points system work?
Q: What are GCAP points redeemable for?