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Hosted Call Centre

A hosted call centre is a customer experience solution in which an organisation’s inbound, outbound and voice-based self-service customer interactions are handled through a service provider’s back-office system. This hosted option offers companies a lower cost of ownership.

A virtual call centre is a similar concept to hosted, as it offers increased customer service capabilities without raising operational costs. However, a virtual call centre enables business to use the greater scalability, security and flexibility of the cloud to quickly adapt call centre operations to changing customer service needs.

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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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