Ebook

Seven Best Practices for building customer loyalty

To build customer loyalty, you need to know how to reach — and retain — customers

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In 2021, 43% of consumers throughout the US and in Canada said they’ve stopped doing business with companies that did a poor job personalising their experiences. That’s up from 25% who said the same thing in 2019.

Customer loyalty is built on trust. And building that trust begins with understanding who your customers are and how they want you to engage with them.

Download the ebook now and learn how to create an end-to-end omnichannel strategy that delivers proactive engagements. You’ll also get details on managing customer journeys across all channels to deliver personalised experiences that foster brand loyalty.

Get best practices on how to:

Communicate proactively across channels
Create personalised customer experiences at scale
Build internal data-protection policies

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.