Genesys vs. Avaya
Analysts and users agree: Genesys Cloud is a leading contact centre platform
- Thousands of Avaya migrations
- 33% average TCO savings
- 64% average reduction in YoY capex
Analysts and users agree: Genesys Cloud is a leading contact centre platform
See for yourself why Genesys Cloud is a leading platform in this self-guided tour
Genesys enables organisations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.
2025 Gartner® Critical Capabilities for Contact Centre as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment
Genesys named a general purpose Conversational AI Leader by IDC MarketScape
The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
Genesys delivers self-service solutions, agent-assisted engagement and native workforce engagement management — all from one platform. Discover all Genesys Cloud has to offer with just a few clicks
“Prior to Genesys, we were using Avaya PBX to deliver calls. Routing was the most basic in nature and service was lacking. We did not have real-time reporting, Scheduling, nor the ability to forecast staff and workload. As our Contact centre expanded and the need to improve service and Customer experience, we looked to Genesys to help us drive efficiencies and productivity across our support organization.”
— Team Lead, Customer Service
Computer Software Company
“Genesys is by far the most comprehensive ‘customer experience’ solution being offered in the marketplace today. Avaya has fallen far behind from a R&D perspective… Genesys incorporates all of their solutions, features, and functionality… there is no other solution that I would bet my future on.”
— Grayton E. K.,
National Solutions Consultant
