Designed to celebrate Europe’s best customer service providers, Genesys and BT Consumer were recognised for their partnership to implement BT’s ‘customer first’ strategy by transforming its customer experience systems and processes, and increasing its use of digital channels like webchat.
Teon Rosandic, Vice President, UK and Ireland at Genesys, said: “BT has successfully transformed its customer experience with the Genesys Customer Experience Platform
to ensure customers can get fast issue resolution however they wish to get in touch. Recognition in the ECCCSAs is testament to the strength of our partnership and shared focus on delivering the best possible experience for BT Consumers’ customers.”
The ECCCSA awards ceremony was held at the Hilton Park Lane Hotel in London on 21 November 2016. More information on the award categories and process can be found at: www.ecccsa.com.