Announcements

UK employees embrace AI in the workplace, but want more training

07/17/2019

Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs

05/15/2019

Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

05/07/2019

Cloud Reigns Supreme in 2018 Genesys Growth

01/29/2019

Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

12/04/2018

80% of UK shoppers will avoid high street stores on Black Friday, Genesys finds

11/21/2018

Industry First: Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management

10/30/2018

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

10/10/2017

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

02/27/2017

Genesys Completes Acquisition of Interactive Intelligence

12/01/2016

Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy

11/19/2016

Genesys Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction

11/01/2016

BT Consumer and Genesys Win Silver Innovation in Customer Service Award

10/22/2016

Genesys Named a Leader in Contact Centre Interaction Management by Independent Research Firm

10/04/2016

Genesys Achieves Microsoft Gold Partner Status

09/20/2016

Genesys to Acquire Interactive Intelligence

08/31/2016

Genesys Announces Global G-Summit Event Series to Bring Omnichannel Expertise Directly to Customers

06/01/2016

Genesys Named a Leader in 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide

05/23/2016

Genesys and Dimension Data Experts Outline Top Trends in the Contact Centre

04/13/2016

Genesys Launches Competitive Replacement Programs to Accelerate Delivery of Omnichannel Customer Experiences

03/23/2016

Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns

02/17/2016

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