Announcements

74% of UK shoppers will avoid physical stores on Black Friday

11/19/2019

UK businesses plan to adopt more AI in next 12 months

11/12/2019

Nearly two-thirds of UK employees want a legal requirement to protect workforce from bots

10/08/2019

Genesys Announces Executive Appointments to Fast-Track Growth and Support Market Shift to the Cloud

09/19/2019

Lowell Future Proofs Communication Centre in the DACH region by Moving to the Cloud with Genesys

09/12/2019

Genesys Cloud Flies High with Record Sales and 70% YOY Annual Revenue Growth

09/11/2019

Genesys Unveils Industry’s First Self-Service, Fully Automated Free Trials for AppFoundry Premium Applications

09/11/2019

New Workplace Survey Finds Nearly 80% of Employers Aren’t Worried About Unethical Use of AI — But Maybe They Should Be

09/04/2019

Genesys Invites All Customer Experience Professionals to Amsterdam 10-12 September

08/07/2019

UK employees embrace AI in the workplace, but want more training

07/17/2019

Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs

05/15/2019

Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

05/07/2019

Cloud Reigns Supreme in 2018 Genesys Growth

01/29/2019

Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

12/04/2018

80% of UK shoppers will avoid high street stores on Black Friday, Genesys finds

11/21/2018

Industry First: Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management

10/30/2018

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today

10/10/2017

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering

02/27/2017

Genesys Completes Acquisition of Interactive Intelligence

12/01/2016

Genesys and Vodafone Germany Present Case Study on the Benefits of Adopting an Omnichannel Strategy

11/19/2016

Genesys Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction

11/01/2016

BT Consumer and Genesys Win Silver Innovation in Customer Service Award

10/22/2016

Genesys Named a Leader in Contact Centre Interaction Management by Independent Research Firm

10/04/2016

Genesys Achieves Microsoft Gold Partner Status

09/20/2016

Genesys to Acquire Interactive Intelligence

08/31/2016

Genesys Announces Global G-Summit Event Series to Bring Omnichannel Expertise Directly to Customers

06/01/2016

Genesys Named a Leader in 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide

05/23/2016

Genesys and Dimension Data Experts Outline Top Trends in the Contact Centre

04/13/2016

Genesys Launches Competitive Replacement Programs to Accelerate Delivery of Omnichannel Customer Experiences

03/23/2016

Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns

02/17/2016

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