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Contact Centre AI Bridges Gaps in Agent and Customer Connections

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Boost the Web Chat Experience with Genesys Web Messaging

Customers expect more from their interactions with your brand. They’re more tech-savvy and have easy access to a wide range of...

Genesys Cloud

25/08/2021

Genesys Cloud Scores Higher in Gartner 2020 Critical Capabilities for CCaaS Than in 2019 Report

Genesys Cloud continues to disrupt the contact centre industry by delivering innovation to companies of all sizes, everywhere,...

Jason Alley

09/02/2021

Winning together: one customer-first mindset

As we enter 2021 it’s the perfect time to reflect on my first 12 months at Genesys. Challenging just doesn’t do it justice....

Bas Diepen

15/12/2020

Google Dialogflow and Genesys: Conversational AI-Powered Customer Experience

Enterprises that want to revolutionise their customer experience rely on bots and virtual assistants to answer customer questions...

Genesys

28/10/2020

Set Up a Dialog Engine Bot in Architect for Chat, SMS and Messaging

Businesses want to delight customers through a smooth service experience across every channel. But workforce and resource...

Genesys

14/10/2020

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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.