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Banking and Workforce Engagement: Preparing for the Future

Banks are investing in bots — often with the expectation of a dramatic decrease in calls. But, data confirms that’s not...

David Porter

03/08/2023

5 Signs Your Contact Centre Data Is Disorganised

Contact centre leaders often face significant challenges in interpreting large volumes of customer data. While the data provides...

Peter Hornberger

02/06/2023

5 Apps to Check Out for Better Retail CX

The COVID-19 pandemic has challenged and changed nearly every part of the retail industry. It has also shined a light...

Genesys

19/07/2022

Genesys Cloud and Microsoft Teams Step Up for Collaboration Wins

The greatest Cricket World Cup matches are remembered for teamwork when it mattered most: Australia vs. South Africa in 1999,...

Genesys

19/05/2021

Genesys Launches Ascend Partner Program, a New Ecosystem Approach to Growing a New Category

Today we’re announcing the Genesys Ascend Partner Program — a new program for global systems integrators, channel partners,...

Ken Archer

06/05/2021

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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.