Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

Posts By Genesys

08/07/2025

AI for the Experience Economy: How to Deliver the Next Level of Experience

The service economy is over. Outcomes still matter, but the way people feel when interacting with brands matters more. Welcome to...

12/12/2022

New Genesys CMO Barbara Holzapfel Talks CX Transformation, Passion for Customers

Today, Genesys welcomes its new CMO, Barbara Holzapfel. Our Chief People Officer, Eva Majercsik recently sat down with Barbara to...

23/11/2022

Genesys Cloud global platform helps SITA reimagine passenger journeys worldwide

SITA is a multinational information technology organization offering IT and telecom services to the air transport industry (ATI)....

23/11/2022

Visual support

Visual support on demand Describing the goal of making the world more accessible for blind...

15/08/2022

How to Avoid a Cloud Contact Centre Migration Shipwreck

For 2,500 years, lighthouse beacons have served two purposes: to warn mariners of dangerous shallows and rocky coasts, and to...

25/07/2022

The 2021 Genesys Sustainability Report: Join Us on Our Journey

Following is a discussion between Eric Thomas, Global DEI Officer at Genesys and Bridgette McAdoo, Global Sustainability Officer...

19/07/2022

5 Apps to Check Out for Better Retail CX

The COVID-19 pandemic has challenged and changed nearly every part of the retail industry. It has also shined a light...

17/02/2022

8 Trends Driving Customer and Employee Experiences in 2022 and Beyond

As companies around the world adjust to changing consumer expectations, the tools they use to improve customer and...

10/09/2021

The Path Taken Makes All the Difference

There’s no consistency in technology services when it comes to customer success programs. This is partly because of business...

19/05/2021

Genesys Cloud and Microsoft Teams Step Up for Collaboration Wins

The greatest Cricket World Cup matches are remembered for teamwork when it mattered most: Australia vs. South Africa in 1999,...

28/10/2020

Google Dialogflow and Genesys: Conversational AI-Powered Customer Experience

Enterprises that want to revolutionise their customer experience rely on bots and virtual assistants to answer customer questions...

14/10/2020

Set Up a Dialog Engine Bot in Architect for Chat, SMS and Messaging

Businesses want to delight customers through a smooth service experience across every channel. But workforce and resource...

29/09/2020

5 Challenges in Financial Services Contact Centres

The financial services sector — banks, credit card companies, loan companies, stockbrokers, financial services advisors and...

26/08/2020

Make Your Customer Experience Thrive in the New Normal

We’re in uncharted waters on many levels of our lives: a world that will never be the same and a time of paradigm shifts. Yet,...

27/07/2020

Sometimes the New Normal Is the Old Normal – Intensified

Here’s the good news: Your customers still want personalisation. Here’s the not-so-good news: They want it to be truly...