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Tibor Vass is Global Senior Director of Product Marketing at Genesys with 20 years of experience in strategic solution consulting and IT management. His expertise includes applied AI, strategic planning, agile service and operations management and process reengineering. In his current role at Genesys, Tibor is responsible for Genesys AI-powered solutions product marketing coordination at a global level, which includes leading marketing research, solution strategy planning, solution commercialization and coordination of sales, consultants, implementation teams and field marketing enablement. He is also responsible for delivering global product marketing KPIs across different products and solutions. Prior to joining Genesys in 2011, Tibor was a business development director, operations director and executive advisor for international businesses in the IT and telecommunication sectors. Tibor has an MBA from Oxford Brookes University (UK). He earned Bachelor degrees in IT engineering and IT management, and has various professional certifications in IT and Telecommunication management and software engineering.