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Paul Turner is passionate about workforce engagement. As Genesys WEM Innovation Lead, Paul is an Independent Accredited Specialist with over 20 years of experience within the contact center industry working closely with organizations in Europe and North America. He supports them on workforce engagement management (WEM) best practices, employee engagement, operational effectiveness and how this translates into great customer experience.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
