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Jon Capetz is currently a member of the Genesys Customer Success team that's responsible for defining and implementing strategic programs on behalf of the Customer Success organization for our customers and partners alike. As a Strategic Business Consultant within the team, Jon focuses on programs that enable success for the adoption and value realization of Genesys software. Jon has over 20 years of experience in senior roles in software and customer experience solutions, most recently at Bell Labs Consulting as a Senior Principal Consultant. He holds two patents and is a graduate of the University of Minnesota.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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