James Walford

Senior Director, Global Innovation

James has a wealth of knowledge and experience within the CCaaS and AI industry. He is a natural leader and sales strategist with a passion for transforming customer experiences and increasing adoption of AI and emerging technologies. Throughout his career James has taken residence in the UK, Brazil, Malaysia, Australia, Bermuda, and the United States giving him a truly international perspective of global markets. James currently leads a global team of Genesys AI innovation strategy experts.

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