James Walford

James Walford, Strategic Director of Digital and Innovation, Genesys Asia Pacific.Responsible for business development, strategic digital transformation with emerging technologies, and strengthening the Genesys technology partner ecosystem across Asia Pacific. Over 15 years of solid hands-on consulting experience within the CX space expanding across four continents. Passionate about customer experience and innovative solutions, and takes pride in having worked on some of the largest Fortune 500’s CTI deployments. James is an active public speaker at key customer experience events across the Asia Pacific region

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