It takes free-flowing architecture that passes data, intent and intelligence across the organization to execute great customer experiences. Genesys Cloud makes it easy to connect systems with a rich set of open APIs, dev tools and an expansive ecosystem of pre-built integrations.

The AppFoundry is a curated marketplace of industry-relevant apps and integrations that allow easy and accelerated extension of the platform. Unlock turnkey innovation in a broad range of categories: CRM, UCC, WEM, business intelligence, automation and more. 

Take advantage of unique solutions from our developers and Professional Services purpose-built to improve speed to market and ROI, including Analytics as a Service (AS3), data actions, third-party bots, ecosystem integrations and more. 

Get a head start on building custom integrations and complex solutions. These all-inclusive toolkits and ready-to-import configurations provide the step-by-step instructions and code needed for developers to start crafting differentiated experiences.

Premium apps, developed by trusted partners and Genesys, run inside Genesys Cloud for seamless operation and user experiences. All charges for premium apps appear on the regular Genesys Cloud invoice, with many offering an automated free trial. 

Gain a holistic view of the integrations in your CX architecture. From a single location, admins can activate, deactivate and edit pre-built connectors, data actions, SSO integrations and authorized applications as requirements change.