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Insurance Relationships: Rethink and Revitalise

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Genesys Empowers Charities with Cloud Contact Centre Tech

At a time when so many people could use a helping hand, delivering empathy has never been more important. Nonprofit organisations...

Olivier Jouve

20/07/2023

5 Apps to Check Out for Better Retail CX

The COVID-19 pandemic has challenged and changed nearly every part of the retail industry. It has also shined a light...

Genesys

19/07/2022

Cloud Transformation: Best Practices for the Financial Services Industry

There’s a common misconception of why companies stall when moving to the cloud. Many questions like “What?” or...

Brian Grant

12/05/2022

Retail Customer Experience: Keeping and Growing Your Highest-Value Customers

Gemini is the Latin word for “twins.” In astronomy, Gemini is the constellation that lies in the northern sky...

Michael Day

11/03/2022

Financial Services CX Insights: Cloud Transformation Starts with a Vision

The last two years have seen incredible changes. COVID-19 pandemic-driven adjustments in all of our lives have changed buying...

Brian Grant

11/01/2022

How to Enable a Digital Banking Strategy with Cloud

The COVID-19 pandemic has had a lasting impact on how customers interact with their banks. Customers still need help — card...

Jon Capetz

20/04/2021

Use Predictive Engagement to Cash In on Online Holiday Shoppers

The busy holiday season is under way. And we’re set for bumper online sales, as consumers choose the web over brick and mortars...

Aoife Kelly

30/11/2020

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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.