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SMB Gains From a Cloud Contact Centre Exceed Personalisation

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5 Customer Experience Transformation Tactics to Use Now

Seeing beyond current customer and employee experience trends to those emerging on the horizon will give you a competitive...

Ginger Conlon

06/12/2023

Top Customer Experience Stats to Know in 2023

The best data tells a story. When it comes to customer experience (CX), the best stories are ones of frictionless journeys,...

Claire Beatty

01/02/2023

The Definitive List of 29 Call Centre Metrics and KPIs

Call centres are an operationally complex element of your business, but they play a big role in your customers’ experience with...

Steve Offsey

20/12/2022

CX Transformation Reading List for 2023

According to a recent Genesys report, Customer Experience and the Future of Work, customer experience (CX) will require more...

Jill Hundley

08/11/2022

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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.