Your Genesys Blog Subscription has been confirmed!
Please add email@example.com to your safe sender list to ensure you receive the weekly blog notifications.
Subscribe to our free newsletter and get blog updates in your inbox
Don't Show This Again.
As Retail Industry Executive for Genesys, Michael’s role is to leverage his diverse global retail and retail technology background to help customers accelerate adoption and optimize the business value of cloud-based, AI-driven customer journey orchestration. Prior to Genesys, Michael helped lead the global go-to-market for the Teradata Retail Industry practice. Michael is a global retail veteran with experience leading strategic international business development, operations, and membership programs for Costco Wholesale, Sam’s Club and Walmart Stores. Michael also has experience developing and leading eCommerce loyalty platforms for American Express, Mastercard and the Affinion Group.