Your Genesys Blog Subscription has been confirmed!
Please add genesys@email.genesys.com to your safe sender list to ensure you receive the weekly blog notifications.
Subscribe to our free newsletter and get blog updates in your inbox
Don't Show This Again.
Sharda is a Director with the Genesys Professional Services leading the Self-Service and Automation Practice. With a passion for customer success, Sharda and her teams have led various customers engagements across verticals and platforms, with the aim of improving customer experiences, creating self-service opportunities and delivering well rounded solutions. Sharda has a Masters in Wireless and Telecommunications Engineering and MBA from University of Maryland, Robert H. Smith School of Business and lives near the Washington, DC metro area.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
