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Rahul joined Genesys in 2021 as VP of Product, AI and Digital Self Service, He’s focused on building the best conversational AI products for both Digital (DX) and Genesys Cloud CX product lines. He joins us from Pypestream, where he served as Chief Product Officer and IBM Watson team before that.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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