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Johanna is a Director of Global Customer Engagement at Genesys. She has over 15 years of customer advocacy and executive advisory board experience working for high-tech industry leaders, including Oracle and Genesys. In her current role, Johanna partners closely with select customers to understand the business drivers and impact of their Genesys solutions and provides a platform to amplify and showcase their successes.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
