We’re behind every
customer smile

Helping you know your customers so you can better
meet their needs

Enjoy the full video now

Strategic alliances

Transform your business to deliver real human impact

Learn how personalised experiences are transforming banking, retail and other industries

Elevate the human experience

Genesys, Microsoft and Accenture discuss how technology will advance human understanding at every level for all industries.

For me, the business of human impact consists of four elements: empathy, enablement, engagement and consciousness. Those four elements, combined with data and technology, create a personal experience.

— Dilnisin Bayel, Accenture Managing Director, Head of Advance Customer Engagement Europe, Accenture

Read the blog

For me, the business of human impact consists of four elements: empathy, enablement, engagement and consciousness. Those four elements, combined with data and technology, create a personal experience.

— John Hernandez, Executive Vice President and General Manager of Multicloud Solutions, Genesys

Read the blog

The business case for empathy

When business gets personal

Companies worldwide are listening to customers and understanding their needs, according to a new Genesys benchmark study of 450 businesses. But progress has been slow in developing the proactivity and responsiveness to show customers they’re really paying attention.

Get the report

Give your team the tools to deliver the best customer and employee experiences

More capabilities, more smiles

Call Centre Software

Keep conversations live when they matter most.

View capability

Digital Customer Engagement

Engage customers anytime, anywhere, on any digital channel.

View capability

Reporting & Analytics

Gain clear visibility into customer interactions.

View capability

Integrations and Apps

Customise contact centre applications with open APIs.

View capability

Artificial Intelligence

Power ongoing, personalised experiences at scale.

View capability

Workforce Engagement

Empower employee performance while improving operations.

View capability

See all our capabilities

Help desk

Support employee questions at scale with a modern help desk.

View capability

+44 1276 457000

Genesys Cloud

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.