What Is A Modern Contact Centre?

Future-Proof Your Customer Experience Investment with a Modern Contact Centre from Genesys

A modern contact centre is a central point in an enterprise from which inbound and outbound customer communications—including voice calls, email, social media, and Web chat—are managed and supported to continuously meet the adoption of new customer experience (CX) channels.

The contact centre plays a critical role in today’s customer experience. As customer expectation and demands have changed, contact centre modernisation has become a key differentiator. Genesys Customer Experience Platform provides solutions in the cloud, on-premises or a hybrid deployment to enable companies like yours to deliver an optimal omnichannel customer experience.

A modern contact centre with Genesys drives optimal CX and customer loyalty through:

  • Omnichannel integration—facilitate a seamless customer journey across every touchpoint
  • Proactive communications—engage with your customers through their preferred channel
  • Workforce management—match the best available agent to quickly meet your customer needs
  • Analytical tools—automate your quality assurance and continually improve your CX

Future-proof your investment in great CX. To learn more about contact centre modernisation, download the eBook now.