What is a hosted dialler?

A hosted dialler is a cloud-based contact centre technology that lets you connect across channels to make the most of the time agents spend on the phone. It also lets you accurately predict agent availability, optimally pace dialling tasks and filter out unproductive calls.

Many businesses are focused on modernising their contact centre capabilities by moving from on-premises dialling to cloud models. And this includes outbound dialling strategies. A modern cloud-based dialler lets agents focus on increasing sales and supporting customers — without adding operational costs.

How Genesys can help

Align and support business objectives like efficiently connecting agents to customers — without the burden of managing hardware, software or telecom — through the Genesys Customer Experience Platform.

Available via a software as a service (SaaS) model, the Genesys Customer Experience Platform offers:

• Quick, customisable deployment
• Scalability that accommodates changing business requirements
• Analytics and reports for end-to-end, multi-channel performance and optimisation

Moving to the cloud provides security and flexibility for contact centres of all sizes. Download the “Migration Planning Kit” to help you identify the right solutions for your organisation.