CX Innovator is for those pushing the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice. Perhaps you’ve accelerated time to value with AI capabilities, automated smarter or adapted faster to meet business demands. Or maybe you’ve leveraged APIs, developer tools, Genesys AppFoundry® Marketplace or your own ecosystem to create custom or differentiated CX capabilities that optimise customer and employee experiences. Share how you’re using Genesys technology, partner technology or your own innovation to orchestrate the customer journey to achieve incredible results; be sure to include metrics.

Tell us how you’ve invested in capabilities built to be turnkey, smart, easy to adopt and designed to support customer-centric insights and journeys.

Two CX Innovator Award winners will be chosen according to organisation size:

• Small and Mid-Size (under 1,500 agents)
• Enterprise (over 1,500 agents)

If you were once invested in a legacy, hardware-based contact centre platform solution or have transitioned from another cloud environment to the Genesys Cloud™ platform within the last 24 months, tell us how this change transformed your customer experience. This includes moving from a Genesys solution or competing provider. Please include the name of the previous platform used and the benefits you achieved through the migration.

Four CX Mover Award winners will be chosen according to implementation:

• Genesys implementation — Worked with the Genesys Professional Services team
• Partner implementation — Worked with a Genesys partner (you and the partner receive an award)
• Self implementation — Implemented a Genesys solution on your own

This award is for teams within the contact centre that have modernised how they manage and empower their employees with Genesys Workforce Engagement Management. You might have automated all or augmented parts of your quality and compliance processes through speech and text analytics, or improved employee engagement through coaching, gamification or employee development. Or perhaps you’ve enabled better scheduling of your employees through workforce management and provided employees with on-the-go access and flexibility with the adoption of the Tempo mobile app. Tell us how you’ve improved your team processes and engagement with Genesys Workforce Engagement Management technology to become more effective, efficient and empathetic in your customer and employee experiences.