Actionable AI Series – Your roadmap to AI in the Contact Centre (Part 2)

Discover how AI can revolutionize contact centres through our webinar, highlighting Genesys AI’s capabilities, customer insights, and a live Q&A

On-Demand Webinar

The rise of AI in contact centres presents an unprecedented opportunity for organisations to gain a competitive edge. The interest in AI has never been higher, and the need to prepare for its integration is paramount. Join us for an insightful webinar series as we delve into the transformative realm of AI in the contact centre space, paving the way for organisations to stay ahead and harness the power of AI to personalise your customer’s end-to-end journey. Reserve your spot now to learn more on:

Genesys AI focusing on self-service options, automation advacements, agent empowerment capabilities
Customer insights/stories highlighting the transformative power of AI
Live Q&A

Check out the previous Actionable AI webinar session: Actionable AI Webinar Series – Your roadmap to AI in the Contact Centre (Part 1)

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Meet the Speakers

Carl Jones
Director Digital and AI Specialists, APAC
Genesys

Alfie Castro
Solution Consultant, APAC
Genesys

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.