Winning Together

Partner webinar series

Genesys has the foundational elements to help partners help businesses deliver personalisation in the right way — Genesys Cloud, Genesys AI and our AI orchestration. You can count on us for expertise, relationships, innovation and the right team.

Join us for our Partner webinars and keep abreast of insights to transform your business models, go-to-market strategy and offerings to maximise opportunities to realise happy customers.

Basimagefull

Winning Together

Join Bas Diepen, VP of EMEA Channel Sales as he gives his quarterly update on EMEA, latest promotions and success.

Mikav2sq690

Cloud First

Mika brings cloud expertise to the monthly Cloud First webinars, demonstrating customer success, innovations and the continuing story of Genesys in the cloud.

Webinarteam2sq3

Partner Marketing Champions

The Partner Marketing team deliver the top tips for your demand generation plans, as well as assets and campaigns for your use.

Race to the Cloud-Logo-Icon-Only-Color

EMEA Partner Incentive – Race to the Cloud

To celebrate the success of Genesys Cloud across EMEA, the EMEA partner team announces a new #racetothecloud partner incentive with a prize to put you in pole position

The #racetothecloud incentive starts on the 1st April and runs until 31st October and is open to signed Genesys EMEA partners, who will compete to win a spot at the Abu Dhabi Grand Prix

For more details on how to win along with terms & conditions please click here

Winning Together

Join Bas Diepen, VP of EMEA Channel Sales as he gives his quarterly update on EMEA, latest promotions and success.

Date

Topic of Webinar

Register here

Feb 19, 2020

Winning Together – Partner Updates

This is the first in our Winning Together webinar series, updating you on the latest from Genesys presented by Bas Diepen, VP of EMEA Alliances and Channels.

April 7, 2020

Winning Together – Partner Updates

Watch this on-demand webinar to find out about our latest announcements in competitive displacements with PureBridge, innovations, plus our Partner incentive launch and how to be a successful partner in 2020.

Agenda

  • Welcome & Business update
  • Partner in the spotlight
  • Genesys University – Prepare today tomorrow!
  • PureBridge 2020 – Time is now!
  • Next steps Race to the cloud – Live from the starting grid!

July 7, 2020

Winning Together – Partner Updates

Register

Oct 6, 2020

Winning Together – Partner Updates

Register

Cloud First

Mika brings Cloud expertise to the monthly Cloud First webinars, demonstrating customer success, innovations and Genesys continued story to the cloud.

Date

Topic of Webinar

Register here

Mar 18, 2020

  • Cloud First updates – Let’s win the race – Mickael Lefebvre
  • Partner Interview of the month – How a successful system integrator and long time Avaya partner with incredible expertise is now heading to win their race riding Genesys Cloud – An interview featuring Dave Glasgow, Sales Director of IP Integration
  • Topic of the month – I’m lost with every documentation Genesys is sending to me… How do I keep up? Where is this document I was looking for? How to make sure I won’t miss anything critical? Chris Jackson, Global Partner Enablement Program Director shows us how and where to keep track of useful communications

April 30, 2020

Cloud First – Special Edition – Cloud Financials

Making sure your business is cloud oriented from a financial perspective is one of the most critical elements of your success.

This webinar is for our Genesys Cloud resellers, particularly managers involved in the management and results of their contact centre solution practice.

During this webinar, we will

  • Review the differences, from a financial perspective, between the perpetual licensing model our Contact Centre Industry has considered for decades, and the cloud-oriented recurrent approach;
  • Deep dive into the principal financial metrics and the different revenue streams to be considered in our market;
  • Look at the notions of margins in the context of revenue-based or booking-based go-to-markets.
  • Suggest some ideas around the notions of deal size comparison between perpetual and recurrent models, deal scoring, flip multiple principles in our industry, and last but not least, compensation plans for your sales teams.
  • We will also have some interactivity with a few quiz questions that will allow you to evaluate your financial cloud maturity versus other partners.

May 13, 2020

Cloud First – The Post Covid-19 World

  • Genesys Cloud business update + overview of how we are expending on the Genesys Rapid Response plan
  • Topic of the Month: The post-Covid-19 world: How Genesys Cloud reselling partners and Genesys can impact people’s life and not just sell products? Presented by Evren Aker, Senior Manager, Channels Middle-East and Mika Lefebvre
  • Partner of the Month: C-Square, a smart example around helping our healthcare workers and patients utilising Genesys Cloud solution

Jun 17, 2020

Cloud First

Register

Sept 16, 2020

Cloud First

Register

Nov 18, 2020

Cloud First

Register

Dec 9, 2020

Cloud First

Register

Partner Marketing Champions

The Partner Marketing team deliver the top tips for your demand generation plans, assets available to you and campaigns to leverage with your customer base

Date

Topic of Webinar

Register here

Jan 29, 2020

Apply for MDF online

Mar 30, 2020

EMEA Partner Marketing update

  • Thinking digitally rather than physical events
  • COVID-19 business continuity updating your customers
  • Spotlight – What’s new in PMC?
  • Building the Partner Marketing community – Meet the EMEA partner marketing concierge team

May 27, 2020

Strategic alliances – Microsoft and Google

Jul 23, 2020

Register

Sept 24, 2020

Register

Nov 19, 2020

Register

Training

EMEA Genesys Cloud Competence Centre Webinars

Our EMEA Genesys Cloud Competence Centre webinars are great for boosting your knowledge and increasing your Genesys Cloud skills. We cover a variety of topics, all designed to help you as a Genesys partner.  From architecture to demoing, we aim to make our content relative and easy to understand, setting you up for success with Genesys Cloud. In 2020, we will host a series of webinars, follow the link to find out more.

Leadership

EMEA Cloud Competence Centre Partner Training Events

During 2020 Genesys will host a combination of face to face training events throughout the EMEA region. This will include the popular Cloud Advanced Summits which are aimed at technical staff, including presales and professional services. The ECCC team will also be hosting several Developer Summits that will also be technical in nature and will focus on practical assignments. Click on the link to find out more.

Training

EMEA Partner Success Webinar - Success Planning - Boost Your Knowledge Series

The key to customer retention is helping them uncover and track measurable business outcomes through Success Planning. Learn how Genesys leverages its expertise to make you a better resource for your customers, so you can guide them to realising their outcomes more effectively.  Register now for the webinar – Genesys Cloud Security – Boost Your Knowledge

Find all your relevant Partner information on the Partners Portal

to watch any of our on-demand webinars you'll need to be registered on the Partner Portal too, please follow the link to register

Pportal

Live Assistance

Live Assistance