MyCustomer and Analyst Webinar 

2020 vision: What are the contact centre trends of tomorrow – and how can you prepare?

Businesses are straining to keep pace with the rapidly changing service requirements of today’s customers. And the result is a rapid increase in the number of contact centres undertaking digital transformation projects. But a new decade will usher in even greater change.

So what trends will influence customer service in the coming years, and how can you future-proof your contact centre in preparation?

Join MyCustomer editor Neil Davey, Brainfood Consulting’s Martin Hill-Wilson and Genesys’ Brendan Dykes as they reveal the customer service landscape of tomorrow, and the technologies that will ensure your contact centres have a bright future.

In this webinar you will learn:

  • The service mega-trends that will shape the next five years.
  • How these will impact customers’ service expectations.
  • What implications this have for the contact centres of tomorrow.
  • How contact centres can prepare for the service world of tomorrow, today.

This webinar is brought to you by MyCustomer and is sponsored by Genesys.

Meet the Speakers

Martin hill wilson

Martin Hill-Wilson
CX Expert, Brainfood Consulting


Brendan Dykes
Senior Director Solution and Product Marketing, Genesys


Neil Davey
Managing Editor, MyCustomer

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