MyCustomer and Analyst Webinar 

2020 vision: What are the contact centre trends of tomorrow – and how can you prepare?

Tuesday 22nd October 2019 – 2pm BST

Businesses are straining to keep pace with the rapidly changing service requirements of today’s customers. And the result is a rapid increase in the number of contact centres undertaking digital transformation projects. But a new decade will usher in even greater change.

So what trends will influence customer service in the coming years, and how can you future-proof your contact centre in preparation?

Join MyCustomer editor Neil Davey, Brainfood Consulting’s Martin Hill-Wilson and Genesys’ Brendan Dykes on 22 October at 2PM BST, as they reveal the customer service landscape of tomorrow, and the technologies that will ensure your contact centres have a bright future.

In this webinar you will learn:

  • The service mega-trends that will shape the next five years.
  • How these will impact customers’ service expectations.
  • What implications this have for the contact centres of tomorrow.
  • How contact centres can prepare for the service world of tomorrow, today.

This webinar is brought to you by MyCustomer and is sponsored by Genesys.

Meet the Speakers

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Martin Hill-Wilson
CX Expert, Brainfood Consulting

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Brendan Dykes
Senior Director Solution and Product Marketing, Genesys

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Neil Davey
Managing Editor, MyCustomer

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